Your Privacy

1.1: Personal / Contact Information

1.1.1     Clients’ personal and contact information is never shared with any third party under any circumstance.

1.1.2     Clients’ personal and contact information is only released to law enforcement officials when a court order mandates said release.

1.2: Service Data & Privacy

1.2.1     No staff member, support technician, or any other party will enter or view the contents of a clients’ service without first requesting permission to do so via the Support System.

1.2.2     No data from a clients’ service will be recorded, saved, or archived without the clients’ knowledge and consent.

1.2.3     All data related to a service (including Automated Backups [1.3]) is destroyed when a cancellation request or termination is processed for the service.

1.3: Automated Backups

1.3.1     Some services include automated backups as a core feature. Purchase and use of these services implies consent to store these backups on a secured server until the service is cancelled or terminated.

1.3.2     No staff member, support technician, or any other party will enter or view the contents of a clients’ service backups without first requesting permission to do so via the Support System.

1.3.3     All stored backups for a service are destroyed when a cancellation request or termination is processed for the service.

Account Status & Retention

2.1: Active Status

2.1.1     Any account with at least one active service is considered to be of Active Status.

2.1.2     Active Status accounts will receive emails relating to their active services, support tickets, maintenance and general announcements.

2.2: Inactive Status

2.2.1     An account with no current services is considered to be of Inactive Status.

2.2.2     Inactive Status accounts will receive emails relating to their support tickets, and general announcements.

2.2.3     Any Inactive Status account may request to be Closed [2.3] so long as there are no unpaid or overdue invoices on the account.

2.3: Closed Status

2.3.1     An account is placed into Closed Status when it goes 12 months with no active services, support tickets, or logins.

2.3.2     Any existing Account Credit [TOS:4.2] is permanently removed from an account when it enters Closed Status.

2.3.3     Closed Status accounts will not receive any emails.

2.3.4     Closed Status accounts may be reverted back to Inactive Status [2.2] by sending a request to [email protected] from the email address associated with the account.

2.3.5     Closed Status accounts are permanently deleted, and all associated data removed, after 6 months in Closed Status so long as the account is not banned or prohibited from further service.